Getting started
Account, trial, and billing
Understand sign-in, the three-day trial, one-time purchase, and refunds.
Your account
Sign in with Apple or Google to keep your Saryu access linked to your account. Account and license records are stored with Convex.
Your recordings and project files are not part of account sync. They stay in the folders you choose on your Mac.
Trial limits
The full trial lasts 72 hours after you first reach the Saryu workspace. No card is required.
During the trial, every export format and resolution is available without a watermark. Commercial use is allowed, and the trial includes 30 cloud transcription minutes.
After the trial, recording, editing, Apple On-Device captions, and Whisper Local captions keep working. Export and Cloud transcription require a purchase.
Billing and refunds
Saryu payments use Stripe, not App Store billing. Choose a $24.99 one-time purchase for one person on up to two Macs, or $49.99 once for one person on up to five Macs. There is no subscription.
Both choices include current features, future local features, local updates, commercial use, and 120 cloud transcription minutes each UTC month. Unused cloud minutes do not roll over. A future service with new server or model costs may be sold separately.
An owner of the two-Mac option can upgrade to five Macs for exactly $25 from account device management. The upgrade is not advertised as a separate public plan.
Need Saryu on more than five Macs? Email hello@saryu.app so support can review your setup.
Existing purchases and active legacy access keep the access promised when they were bought.
Use the same account in the Mac app after checkout. Each initial purchase and upgrade has its own 30-day refund period. Refunding only the upgrade returns the account to two Macs. Refunding the base purchase also ends any dependent upgrade access, but never deletes your local projects.
For a refund or private billing question, email hello@saryu.app from the address on your account.
Account deletion is handled through support. Email hello@saryu.app from the address on your account. Support checks refund eligibility, refunds eligible payments, revokes access, and then removes personal data. Your local projects stay on your Mac.
Need a human?
Still stuck?
Send a bug report with the right area already selected. Use email for private account or payment questions.