Troubleshooting
Fix transcription failures
Resolve Apple, Whisper, and Cloud caption errors.
Local transcription fails
For Apple, check Speech Recognition access and the selected language. For Whisper, wait for the local model to be ready and make sure the Mac has free storage.
Confirm that the project contains audible speech. A missing or silent audio track gives the provider nothing to transcribe.
Cloud transcription fails
Cloud needs a signed-in account and an internet connection. It uploads audio through Convex before Deepgram processes most languages or Sarvam processes Telugu.
Retry after the connection is stable. Choose Apple or Whisper when you need the audio to stay local.
The transcript is incomplete
Try the correct language and listen for quiet sections. Clean up the source audio when speech is covered by music or noise.
Report the provider, language, project length, and exact error if the same file fails again.
Need a human?
Still stuck?
Send a bug report with the right area already selected. Use email for private account or payment questions.